Last Updated: March 2026

    Return & Refund Policy

    Ostawat Marketplace: Heavy Truck Spare Parts, Tires, Batteries & Lubricants

    1. Introduction

    Ostawat Marketplace ("we," "our," or "the Platform") is the premier online marketplace connecting buyers and sellers of heavy truck components across Egypt. By placing an order through our Platform, you acknowledge and agree to the terms outlined in this policy.

    2. General Eligibility for Returns

    Return requests must be submitted within 7 calendar days from the date of delivery. To be eligible, the item must meet one of the following criteria:

    • Incorrect Item: Received a different part number, brand, or specification than ordered.
    • Defective/Damaged: The item arrived broken or non-functional.
    • Counterfeit: The item is not authentic or differs significantly from the product listing.
    • Missing Parts: Components listed as "included" are missing from the package.

    Note: Due to the technical nature of heavy truck parts, we strongly advise buyers to verify part numbers and compatibility with the seller before finalizing a purchase.

    3. Non-Returnable Items

    The following items are strictly excluded from returns or refunds:

    • Items that have been installed, used, or modified.
    • Returns requested after the 7-day window.
    • Lubricants and fluids (oils, grease, etc.) that have been opened.
    • Electrical parts (sensors, ECUs, relays) showing signs of installation.
    • Damage caused by buyer mishandling or improper installation.
    • Special-order items sourced specifically for the buyer.
    • Items marked as "Final Sale" or "As-Is".

    4. Product-Specific Conditions

    4.1 Spare Parts

    • Must be in original packaging (protective wrapping and labels intact).
    • Must be uninstalled; part numbers must match the original order.

    4.2 Tires

    • Must be unmounted and unused (no contact with road surfaces).
    • Must be free from scuffs, cuts, or bead damage; original DOT markings must be intact.

    4.3 Batteries

    • Terminals must show no connection marks (uncharged/unused).
    • Must include original terminal caps. No acid leakage or swelling.

    4.4 Lubricants & Fluids

    • Only factory-sealed containers are eligible.
    • Returns are only accepted if the product delivered was the wrong specification.

    5. Return Process

    1. Submit Request: Contact support within 7 days via Email (support@ostawat-warsha.com) or Phone/WhatsApp (16760). Include your order number, photos/video of the issue, and the part number.
    2. Review: Our team will approve or reject the request within 2–3 business days.
    3. Shipment: If approved, you will receive shipping instructions. The buyer pays return shipping unless the error was made by the seller.
    4. Inspection: We inspect all returns within 3–5 business days of receipt.
    5. Resolution: We will issue a refund, provide a replacement, or return the item to you if it fails inspection.

    6. Refund Terms

    ScenarioRefund AmountTimelineSeller Error (Wrong/Defective)100% (Includes Shipping)5–7 Business DaysBuyer Changed Mind (Eligible)Product Price Only7–10 Business DaysPartial Return (Missing Parts)Proportional Refund7–10 Business Days

    • Payment Method: Refunds are issued to the original payment method or as Ostawat Wallet Credit.
    • Cash on Delivery: Refunded via Bank Transfer or Mobile Wallet (Vodafone Cash / InstaPay).

    7. Warranty Claims

    Warranty terms are set by individual manufacturers or sellers. Ostawat Marketplace acts as a facilitator for disputes, but warranty claims are governed by the specific product's warranty documentation rather than this return policy.

    8. Seller Responsibilities

    Sellers are mandated to provide accurate listings and respond to return requests within 2 business days. Repeated violations of these standards may lead to seller suspension.

    9. Dispute Resolution

    In the event of a disagreement between a buyer and seller:

    1. Ostawat will review all evidence (photos, records, chats).
    2. A binding decision will be issued within 5–7 business days.
    3. Decisions made by Ostawat Marketplace are final.

    10. Governing Law

    This policy is governed by the laws of the Arab Republic of Egypt, specifically Law No. 181 of 2018 (Consumer Protection Law) and its executive regulations.

    11. Policy Updates

    Ostawat reserves the right to modify this policy at any time. All updates will be posted directly on the platform. Continued use of the platform constitutes your formal acceptance of these amendments.

    12. Contact Us

    For any inquiries or support, please reach out to us via the following channels:

    Last Updated: March 2026